Shipping Policy

Orders are processed on business days (Monday to Friday, excluding holidays). Please allow approximately 1–3 business days for your order to be processed and prepared for shipment. This processing time is in addition to the carrier’s shipping time. During high-volume periods (new launches, holidays, sales), processing times may be slightly longer.

Shipping rates and options are calculated and displayed at checkout based on your shipping address, order total, and selected service. Any free shipping promotions or flat-rate offers will be clearly indicated on our website or at checkout when applicable. Shipping fees are non-refundable and will not be included in any store credit or return.

Your order will be shipped using the carrier and service selected at checkout. Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking information to follow the status of your package and estimate its delivery date. Please note that shipping times shown at checkout are estimates provided by the carrier and are not guaranteed.

Please make sure your shipping address is complete and accurate at the time you place your order. Once an order has been fulfilled and handed to the carrier, we are not able to change the shipping address. If you notice an error in your address immediately after placing your order, please contact us as soon as possible. If a package is returned to us due to an incorrect or incomplete address, a new shipping label will be required and the customer will be responsible for the cost of reshipping. Shipping fees from the original order remain non-refundable.

If a shipment is returned to us due to an incorrect address and you choose not to pay for reshipping, you may request cancellation of the order. In that case, we may issue store credit for the merchandise total, less any applicable restocking fee, as described in our store policies. Original shipping costs will not be refunded.

Once an order is handed to the carrier, the risk of loss and title pass to the customer. Cloudé Boutique is not responsible for delays, lost packages, or stolen packages after the carrier marks them as delivered. If you believe your package has been lost or stolen, please contact the carrier directly to file a claim using your tracking number. We will do our best to support you with information needed for your claim, but we cannot guarantee replacement or refund for orders marked as delivered by the carrier.

Orders submitted online are processed as quickly as possible. For this reason, we may not be able to cancel or modify an order once it has been placed and entered into processing. If you no longer want the items after your order has shipped, please refer to our Return Policy to see if your order qualifies for a return or store credit.

For questions about shipping, tracking, or a specific order, you can contact us at in@cloudeboutique.com with your order number and we will be happy to assist you.